Open Letter to JPMorgan Chase & Co.

September 28, 2006

I’m curious as to how JPMorgan Chase‘s $10 “Processing fee” assessed for each online auto insurance payment benefits consumers like me.

It’s cheaper to buy a book of stamps and mail a check each month rather than using the quicker, safer online payment option your company provides.

Each month I pay two credit cards, two utility bills, and my car insurance online. This is all done for free. In certain cases I save money by avoiding monthly service fees assessed when mailing checks.

I see these other companies giving me an easy, safe, and free online payment option, and then there’s JPMorgan Chase & Co., charging me $120 per year for secure payments.

What can we do to make online payments through JPMorgan Chase more attractive to consumers?

Best regards,
Christopher Vance


Where were you?

September 11, 2006

I was in college, in my junior year.  I think I had two early classes, with an hour break between them.  When my first class ended, I headed to the campus center to play pool.  A few minutes in, and the TVs are blaring and there’s a large crowd watching TV.  I took a look, stopped playing, and watched the rather horrifying events.

Classes were cancelled shortly thereafter and I spent time following up on the news.

I was lucky not to lose anyone I knew.  A relative worked within sight of the twin towers, and later told of all the panic, dust and debris, and of the kindness of shopkeepers who let those fleeing the area get a brief respite from the dusty air outside.

Although I was too young to remember it, this feels like the Space Shuttle Challenger disaster.

Where were you?

Blogged with Flock

Flock browser phoning home?

September 11, 2006

“To see if the browser is doing something naughty/The Tell Tale console spilled the browser’s sins forever more”

The Tell Tale Browser or Is Flock Spyware? « Douglas’ Digital Domain

While browsing the WordPress Flock tags, I came across the poetic entry quoted above, which questions whether Flock is phoning home.

If they read between the lines, discerning viewers will note the hint of dislike that this particular individual has for Flock. If we for a moment set aside the insults against the browser’s character, there are some legitimate concerns being expressed which should probably be answered.

Without using Ethereal, I would guess that when Flock phones home, it is for either of the following reasons:

  1. The “Gather anonymous usage statistics” box was left checked during the browser install.
  2. The browser is checking for updates for the browser/extensions/installed search engines.

Blogged with Flock